FAQs & Contact Us

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Coronavirus

Are free cancellations offered due to Covid 19?

Customers who wish to cancel should do so online in the normal way. The standard cancellation terms need to apply as they are set by the properties, however don’t forget that you can normally amend your booking dates without penalty, as long as the property has availability for your new dates (if not you could call them to ask them to make some available), and your new booking needs to be the same value or more. This is our way of helping worried customers who feel they want to postpone. If you can't postpone, we recommend you check with your insurer or credit company whether they will compensate you.

Do properties have necessary measures in place to keep me safe?

Any property advertising availability on this website should have the necessary measures in place to keep you safe, and we have shared advice with them in this respect. However our properties operate independently and have made their own decisions regarding their health and safety measures and precautions, which we have not reviewed. For more information, please check their profile on this website in the first instance, and if you can’t find the reassurance you are looking for, please contact the property.

Am I able to travel?

Travel restrictions are being lifted in many areas across Europe but please check local Government advice before travelling. For example, from 10 July the UK has introduced travel corridors with more than 70 global countries (https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors) allowing inbound tourists to travel with no requirement to quarantine on arrival.

About Us

How are your properties selected?

Britain’s Finest has been around for over a decade and seeks to present interesting and high-grade places to stay, eat and drink, and spend leisure time at. Over that time, it has amassed a wide-ranging but selective portfolio, and reaches a consistent annual audience of some 4.5M unique visitors – we handpick all of the properties listed on the site, the process ranges from word of mouth reviews to visiting the property in person. The main factor for us is that they appeal to our visitors and stay consistent with our brand of Britain’s Finest.

Who writes the articles for Britain’s Finest?

We have a number of dedicated writers and editors at Britain’s Finest, all highly experienced in their sectors, some are even award-winning! Check out our Inspiration section !

How old is Britain's Finest?

Formerly owned by tomorrow's guide who each year used to print a map of the Britain's Finest properties. SpeedyBooker took over the website on 1st April 2014 and made it one of the top referral websites since then.

Bookings

Room definitions

"Single" means a single bed in a room for not more than one person.
"Twin" means two single beds in a room. Not more than two people per room.
A "standard" room typically has a shared bathroom. An indication of the number of rooms per bathroom should be explained in the room description.
"Ensuite" means that this room has its own private WC facilities including a toilet and shower/bath.
"B&B" means “bed and breakfast” – i.e. that breakfast is provided with this room type.
"Room only" means that no breakfast is available for this room type, and that kitchen facilities may be limited.
"Self-catering", means that no breakfast is available for this room type, and that kitchen facilities are provided for you to prepare your own meals.

Children

Each property listed has their own conditions regarding the minimum age of guests and if children are allowed. Age restrictions are set by the property (not by SpeedyBooker) and they have to be adhered to, without exception. Please check the profile of each property as this will detail further information about the specific minimum age.

If you are booking at a Vendor that allows young children, all children over 2 years of age must have their own bed. If you have a child below this age, they are normally (but not always) able to sleep in a travel cot which must be provided by you.

Accommodation facilities

The facilities provided in each property are detailed on the specific listing page, please refer to the overview tab where all the text is displayed and also on the amenities tab for an easy recap of the property’s facilities. Linen and towels are provided unless otherwise stated on the listing page.

Parking

If a property offers parking, this information will be details on the property’s listing. Please be aware that charges may apply if a property has onsite parking for guests. If onsite parking is not available, it is advisable to research alternative parking options in the local area prior to arrival.

Forgotten Password

If you are struggling to remember your password please go here and enter your email address. You can then click on the ‘Forgot your password’ link to be sent a reminder.

Vendor Account

If you are a property owner and wish to access to our admin please click here. If you need any assistance please click on the link at the bottom of the page.

Payments

Invoices/VAT Receipts

Unfortunately We do not have the facilities to send out individually tailored receipts or invoices. The booking confirmation you have received includes all the necessary information, including VAT number. At the bottom there is a section entitled “Customer receipt and invoice details” and you will be able to find the VAT (and VAT number).

VAT on most products purchased in the UK can be refunded to a non-EU residents when they leave the country, but unfortunately VAT on accommodation is not refundable. For more details, see the HMRC website: http://www.hmrc.gov.uk/vat/sectors/consumers/overseas-visitors.htm.

Troubleshooting with payments and bookings

Items not appearing on the basket. - Our websites require cookies to be enabled to work properly so please make sure your computer has cookies enabled. If cookies are enabled and you are still experiencing problems, please clear your browser history, cookies and cache, then close the browser down and reopen and start the process again. If this does not work, and you are using a work computer, your employer may have strict security measures in place which does not permit you to enter into our booking form/final payment section, resulting in a rejection or receiving a “No bookings found” message. In this instance we suggest using an alternate computer or requesting your IT team to allow the (perhaps temporary) use of cookies and thereby enable the booking.

It is always worthwhile double checking all details entered, prior to contacting your bank to find out more information about why the transaction could not be processed.

Discount and voucher codes

We currently do not advertise any discount or voucher codes on third-party websites, and we are not affiliated with such companies in any way. You’ll always hear about any discount or voucher codes directly from us first, either via our social media or newsletter.

Terms & Conditions and Security

Security concerns

This website / booking form is powered by SpeedyBooker, which has the highest standard of security certification from GoDaddy Group Inc. You can rest assured that your information is secure. Even if the web page you are on does not have a security certificate in the address bar, the iframe containing the booking form is inside an security certificate protected iframe. Alternatively, for additional peace of mind you can complete your booking on SpeedyBooker.com.

Please see SpeedyBooker Terms and Conditions (section 3 for cancellation policy) or the Privacy Policy. Specific cancellations terms for each booking can be found on the vendor listing or booking confirmation email.

Please see our page Terms and Conditions or the Privacy Policy. Specific cancellations terms for each booking can be found on the vendor listing or booking confirmation email.